Cold Labz Studio LLC
Last Updated: January 2026

Remote Support Session Refund Policy

Refunds are not guaranteed and are evaluated on a case-by-case basis.

You MAY qualify for a refund if:

• No measurable progress was made during the session and
• The issue was clearly misdiagnosed by our service

You do NOT qualify for a refund if:

• The issue is caused by:
  • User error or repeated actions
  • Missing, incorrect, or unavailable passwords
  • Hardware failure or aging devices
  • Internet Service Provider issues
  • Unsupported or obsolete operating systems
  • External services or third-party software limitations
• The issue was resolved but later reoccurs due to factors outside our control
• The device or environment was not ready for troubleshooting

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Partial Refunds

Partial refunds may be issued at our discretion if:

• The session ends early due to missing information or client unpreparedness

Time spent diagnosing, testing, or advising is billable.

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No Refunds For:

• Completed or partially successful work
• Time spent diagnosing or consulting
• Issues requiring:
  • Replacement hardware
  • Physical repair
  • Third-party intervention
• Advice or guidance already provided