Remote Network Support for
Businesses That Can’t Afford Downtime

Flat-rate troubleshooting and monthly advisory — no contracts, no confusion.

Get Help Now

Fix Your Internet Related Issues Without Hiring Full-Time Services

* Remote IT Support Nationwide

We Solve Problems and Give Solutions that Actually Works

We Deliver Strategic Solutions For…

Internet and Wi-Fi issues
Network and device connectivity problems
Desktop, laptop, and printer support
VoIP phone and PoE connectivity
On-site cabling and network installs
Operational Setup & Network Optimization Consulting

Remote support nationwide. On-site service available locally.

Getting Support

1. Tell Us the Problem
Start by describing what’s happening—network issues, system errors, connectivity problems, or business-critical outages. Our AI assistant helps route your request to the right solution.

2. Get a Clear Plan
We review the issue, confirm the scope, and let you know what can be resolved remotely or if on-site support is recommended. No guesswork. No upsells.

3. Secure Support Session
Remote issues are handled through a secure support session. On-site service is scheduled when physical access is required and is possible from our Central OH, location.

4. Issue Resolved
We troubleshoot, fix, and verify functionality before closing out. If advanced configuration or vendor coordination is needed, we’ll guide the next steps.

5. Pay Only for What You Need
Flat-rate or hourly options, depending on the issue. No subscriptions. No long-term contracts.

Lets Work Together

One-Time Remote Support

$150 flat

Up to 90 minutes
Root cause, explanation, and your next steps
No hourly meter, no surprise charges
Network, Wi-Fi, internet, VPN, routing, and connectivity issues

Remote support is for United States customers only.

Talk to AI Support

$150 flat

Up to 90 minutes
Network, Wi-Fi, internet, VPN, routing, and connectivity issues
Root cause explanation + next steps
No hourly meter, no surprise charges

Ideal for urgent issues or first-time clients.

If it’s fixable within scope, it gets fixed.
If not, you’ll know exactly why.

Monthly Support & Advisory (Retainers)

$425 / month

Up to 3 hours remote support
Network & connectivity troubleshooting
Priority scheduling
Best-practice guidance

Best for very small businesses or solo operators.

Cancel anytime.

Core Coverage (Most Popular)

$675 / month

Up to 5 hours remote support
Faster response times
Ongoing network stability & advisory
Vendor coordination (ISP, VoIP, MSP handoff)

Priority Access Retainer

$250 / month

Guaranteed availability
1 included hour
Priority response
Additional work billed at $150/hr

Remote troubleshooting only. No on-site or hardware installs outside of a 50-mile radius of Columbus, OH

Our Journey

Cold Labz Studio LLC provides on-demand remote IT and network troubleshooting for individuals and small businesses across the United States, with limited on-site support in Central Ohio.

With over 11 years of experience supporting corporate and enterprise networks, we bring the same diagnostic approach and technical judgment to small business environments — without long-term contracts or MSP lock-ins.

We specialize in identifying and resolving connectivity, network, and infrastructure issues quickly and clearly, whether the fix is handled directly or coordinated with existing IT or vendors.

When something breaks, we help you understand what’s wrong and get back online — fast.

Why Use Our Support?

We’re Focused On…

Remote support focused on everyday tech issues
Fast resolution without long wait times
Secure and private troubleshooting
Clear scope, no hidden fees