Cold Labz Studio LLC provides fast, reliable IT support for individuals and small businesses—remote and on-site across Ohio.

With 11+ years of experience supporting corporate and small-business environments, we specialize in resolving network, connectivity, system, and infrastructure issues without long-term contracts or MSP lock-ins.

When something breaks, we help you get back online—quickly, clearly, and professionally.

1. Tell Us the Problem
Start by describing what’s happening—network issues, system errors, connectivity problems, or business-critical outages. Our AI assistant helps route your request to the right solution.

2. Get a Clear Plan
We review the issue, confirm scope, and let you know what can be resolved remotely or if on-site support is recommended. No guesswork. No upsells.

3. Secure Support Session
Remote issues are handled through a secure support session. On-site service is scheduled when physical access is required.

4. Issue Resolved
We troubleshoot, fix, and verify functionality before closing out. If advanced configuration or vendor coordination is needed, we’ll guide the next steps.

5. Pay Only for What You Need
Flat-rate or hourly options depending on the issue. No subscriptions. No long-term contracts.

We fix the problems that stop work.

• Internet and Wi-Fi issues
• Network and device connectivity problems
• Desktop, laptop, and printer support
• VoIP phone and PoE connectivity
• On-site cabling and network installs

Remote support nationwide. On-site service available locally.

One-Time Remote Support

$150 flat

• Up to 90-minute remote diagnostic session
• Network, internet, Wi-Fi, and connectivity issues
• Clear explanation of the issue and next steps
• No upsells, no contract

If it’s fixable within scope, it gets fixed.
If not, you’ll know exactly why.

Ongoing Coverage

$149 / month

• Priority remote support
• Recurring network & connectivity issues
• Advisory support (best practices, vendor coordination)
• Discounted one-time sessions if needed

Cancel anytime.

Quick Consult — $75

• 30-minute remote assessment
• No fixing, just diagnosis + direction
• Applied toward the $150 session if they proceed

Remote troubleshooting only. No on-site or hardware installs outside of a 50-mile radius of Columbus, OH

• Remote support focused on everyday tech issues
• Fast resolution without long wait times
• Secure and private troubleshooting
• Clear scope, no hidden fees