IT Network Support At Your Finger Tips
Flat-rate: no contracts, no confusion, no problems
Call me and skip the middleman directly
We Solve Problems and Give Solutions that Actually Works
We Deliver Strategic Solutions For…
- Internet and Wi-Fi issues
- Network and device connectivity problems
- Desktop, laptop, and printer support
- VoIP phone and PoE connectivity
- On-site cabling and network installs
- Operational Setup & Network Optimization Consulting
Remote support nationwide. On-site service available locally.
Getting Support
1. Tell Us the Problem
Start by describing what’s happening—network issues, system errors, connectivity problems, or business-critical outages. Our AI assistant helps route your request to the right solution.
2. Get a Clear Plan
We review the issue, confirm the scope, and let you know what can be resolved remotely or if on-site support is recommended. No guesswork. No upsells.
3. Secure Support Session
Remote issues are handled through a secure support session. On-site service is scheduled when physical access is required and is possible from our Central OH, location.
4. Issue Resolved
We troubleshoot, fix, and verify functionality before closing out. If advanced configuration or vendor coordination is needed, we’ll guide the next steps.
5. Pay Only for What You Need
Flat-rate or hourly options, depending on the issue. No subscriptions. No long-term contracts.
Lets Work Together
One-Time Remote Support
$125 flat
- Up to 90 minutes
- Root cause, explanation, and your next steps
- No hourly meter, no surprise charges
- Network, Wi-Fi, internet, VLAN configurations, and connectivity issues
Remote support is for United States customers only.
If it’s fixable within scope, it gets fixed.
If not, you’ll know exactly why.
Our Journey
Cold Labz Studio LLC provides on-demand remote IT and network troubleshooting for individuals and small businesses across the United States, with limited on-site support in Central Ohio.
With over 11 years of experience supporting corporate and enterprise networks, we bring the same diagnostic approach and technical judgment to small business environments — without long-term contracts or MSP lock-ins.
We specialize in identifying and resolving connectivity, network, and infrastructure issues quickly and clearly, whether the fix is handled directly or coordinated with existing IT or vendors.
When something breaks, we help you understand what’s wrong and get back online — fast.
Why Use Our Support?
Simply Because We’re Focused On…
- Remote support focused on everyday tech issues
- Fast resolution without long wait times
- Secure and private troubleshooting
- Clear scope, no hidden fees
*Unused hours do not roll over beyond one billing cycle.