Privacy Policy

Cold Labz Studio LLC
Last Updated: January 2026

1. Information We Collect

Cold Labz Studio LLC may collect the following information when you interact with our website, AI tools, or services:

  • Name and email address
  • Phone number (if voluntarily provided)
  • Payment information (processed securely by Stripe — never stored by us)
  • Device and system details required for troubleshooting
  • Chat transcripts and form submissions related to support requests

Login credentials may be requested only when required to perform authorized repairs and are never stored after the session ends.

2. How Information Is Used

Your information is used strictly to:

  • Provide AI-assisted and human technical support
  • Process payments and prevent fraud
  • Schedule, deliver, and document services
  • Maintain service history for support continuity
  • Protect against misuse, abuse, or chargeback disputes

Cold Labz Studio LLC does not sell, rent, or trade personal data to third parties.

3. AI-Assisted Support & Chat Data

Our website uses AI-powered chat tools to:

  • Collect issue details
  • Provide preliminary troubleshooting
  • Determine whether escalation to paid human support is appropriate

By using the AI chat, you consent to:

  • Automated processing of your messages
  • Storage of chat transcripts for quality, training, and dispute resolution purposes

AI responses are informational and do not guarantee resolution.

4. Remote Access & Session Privacy

When human support is provided:

  • Remote access occurs only with explicit user consent
  • Sessions are not recorded
  • Passwords are not stored
  • Access is limited strictly to what is necessary to perform the requested service

Clients may terminate a session at any time.

5. Payments & Chargeback Protection

Payments are processed securely through Stripe, a PCI-compliant provider.

To protect against fraud and chargebacks, we may retain:

  • Transaction timestamps
  • IP address or device metadata
  • Service logs and chat transcripts
  • Confirmation of user consent to services rendered

By submitting payment, you acknowledge that:

  • Services are time-based, not outcome-based
  • Diagnostic time, consultation, and attempted resolutions are billable
  • Lack of resolution does not automatically qualify for a refund

6. Data Security

Cold Labz Studio LLC takes reasonable technical and administrative measures to protect user data.

  • Payment data is never stored on our servers
  • Access to internal records is limited to authorized personnel only

No system is 100% secure; use of our services is at your own risk.

7. Disclosure of Information

We may disclose information only when necessary to:

  • Comply with legal obligations
  • Prevent fraud or abuse
  • Defend against disputes, chargebacks, or legal claims
  • Protect the rights, safety, or property of Cold Labz Studio LLC

8. Data Retention

Support-related data (including chats and service logs) may be retained for a reasonable period to:

  • Provide ongoing support
  • Maintain accurate records
  • Resolve billing or service disputes

You may request deletion of personal data unless retention is required for legal or financial compliance.

9. Policy Updates

This Privacy Policy may be updated at any time.

Continued use of our website, AI tools, or services constitutes acceptance of the current version.

10. Contact

For privacy-related questions or requests, contact:
[email protected]